Website Technical Support
Your site stays monitored, updated, secure, and ready for customers
We provide ongoing technical support for websites, including monitoring, bug fixes, security updates, backups, and performance improvements. The goal is to keep your site stable, fast, and available whenever customers need it.
- Uptime and performance monitoring
- Security updates and regular backups
- Bug fixes and periodic improvements
To request this service, contact us and we will review your need and suggest the right scope.
Features and what you can get
Uptime and incident monitoring
Instant alerts when the site goes down or key pages slow down, with follow-through until service is fully restored.
Continuous security updates
Dependency, plugin, and sensitive configuration updates that reduce vulnerability risks before they become incidents.
Backups and recovery
Regular backups for site files and data, with a clear recovery plan for failures or accidental deletion.
Bug and UX fixes
Fixes for interface issues, broken links, forms, payments, and mobile pages that affect customer trust.
Speed and stability tuning
Image handling, caching, slow requests, and performance issues that appear as traffic grows.
Monthly content edits
Small updates to copy, images, banners, and simple pages within the agreed support scope.
Forms and link checks
Monitor forms, WhatsApp buttons, phone links, internal links, and any touchpoint that may block customer contact.
Release and update management
Updates are applied carefully with backups and before/after testing to reduce downtime risk.
Readable status reports
Clear periodic summaries of what was fixed, remaining risks, and the next priorities.
Campaign launch support
Prepare landing pages, pixels, and links before campaigns so traffic is not wasted by small technical issues.
Delivery methodology
Site handover and audit
We review architecture, hosting, and security, then document risks and priorities.
Monitoring setup
We enable uptime, performance, and alerting workflows with the right communication channels for your team.
Ongoing support cycle
We receive requests and incidents, then handle them by priority and service-level agreement.
Monthly report and tuning
You get a summary of fixes, security status, performance, and recommended improvements for the next month.
Frequently asked questions
Do you support websites you did not build?
Yes. We start with a quick technical review to confirm handover feasibility and identify risks or technical debt.
How fast do you respond to incidents?
It depends on the support scope and severity. Critical issues that stop the website or checkout receive immediate priority.
Is hosting included?
It can be included, or we can work with your current hosting if it is suitable and secure.
Do you build new features as part of support?
Support covers fixes and small edits. Larger new features are scoped as separate projects with a clear timeline.
